Shipping

Beanstalkkids offer a variety of shipping methods to our customers.  We typically ship orders via Federal Express ground or air depending on how quickly you want to receive your purchase (expedited shipping is subject to additional charges).  [We also have the ability to ship via   UPS, the United States Postal Service ("USPS") as well as various freight carriers.

We ship products Monday through Friday, excluding holidays.  As we do not ship on weekends,  a Next Day and 2nd Day order must be placed by 12:00 PM (Noon) Eastern Standard Time for it to be possible for us to ship the product the same business day.  PLEASE NOTE: By selecting express shipping services you are only expediting amount of time it takes to ship an order.  It does not alter any special order time frames that may be listed for a particular product.  For expedited shipping we will do our very best to get the product out as quickly as possible, often the same day if the order is received before 12:00 p.m. (noon) EST, but this cannot be guaranteed.  Some of our products ship directly from the manufacturer and this may require up to 3 days to process your order.

If a particular item is out of stock, we will hold your order open for at least ten business days while we wait for new stock to arrive.  If the item is still unable to ship after ten business days, a customer service representative will contact you with information regarding when you can expect your order.  If you experience shipping delays or you do not receive tracking information promptly you should contact us..

If you choose delivery by FedEx Ground, delivery is made on Tuesday through Saturday. FedEx Express delivers Monday through Friday, although for an extra charge Saturday morning delivery is possible.  UPS Ground and Express delivers Monday through Friday.  USPS delivers Monday through Saturday.  Freight carriers will contact the provided telephone number to schedule delivery.

Shipping Costs


If you choose FedEx Ground as your shipping method, you will be invoiced for a  single $9.95 flat-rate shipping fee.  There are no hidden handling costs or hidden fees for "large" or "bulky" items at Beanstalkkids.  Delivery to your front door is available within the 48 contiguous states (excluding Hawaii and Alaska).
Orders shipped via with  FedEx Ground are typically delivered within 3 to 10 business days (the further it has to go the longer it may take).
Shipping cost for FedEx Express are dependant on the size and weight of the product(s) ordered.


Please contact our customer service department to obtain a quote for UPS, USPS or freight service delivery.  

Orders Placed From Hawaii and Alaska

We are very happy to supply our customers in these Sates, however, we are not able to ship these orders via FedEx Ground at the $9.95 flat rate shipping as it becomes cost prohibitive.   We have, however, negotiated discounted shipping charges for our valued customers in Hawaii and Alaska.  Please contact our customer service Department to obtain a shipping quote.


APO/FPO 


Orders for Army Post Office (APO) addresses will ship via the United States Postal Service (Priority Mail) to the Army Post Office depot. The military handles the delivery once the packages arrive at the designated AA, AE or AP address, and from that point the delivery is subject to the military delivery schedules. Our website will automatically calculate your shipping charge which has been discounted from the standard rates. Once you have approved the total cost, including shipping charges, payment can be made. Certain oversized items cannot be shipped to these addresses. Freight delivery is not available to APO/FPO addresses.

Canada

All shipments to Canada will be shipped via FedEx Ground ).  pplicable Customs duties and/or taxes are applied at the time of your order, so you will know the full cost before you leave our website.  There are no extra costs to pay when your order arrives on your doorstep.

International Orders

In general, Beanstalkkids only ships to the U.S., U.S. Territories and Canada.  However, Beanstalkkids will work with you for international shipments, but we must reserve the right to decline to fulfill an international order.  Please call our Customer Service Department.

Order Turnaround Time


Our goal is to have your product(s) shipped to you as quickly as is possible.  We will typically ship your order within one to three days. Special order products are  marked with the specific turnaround time.

 
Keeping Track Of Your Order

If you chose Federal Express, then once your order has shipped, you will be emailed with a FedEx tracking number.  You can use this tracking number to track the package yourself at http://www.fedex.com/. Tracking information for freight carriers will be forwarded via e-mail. Orders shipped via the U.S. Postal Service may not be assigned a tracking number. You can also contact  customerservice@beanstalkkids.com  for an update on your order status.

Shipping Delays

Although we  strive to get your order where it is going in a reasonable amount of time, some things are outside of our control such as weather, delivery error and international shipping schedules.  Whatever the reason for the delay, we will always do our best to help you.  Contact us with any concerns or questions.

Specific Delivery Requests


We will try to meet any reasonable delivery request.  You need to be aware that ground residential delivery times can only be estimated. If a specific delivery date is required, we strongly recommend selecting an express shipping services.

Multiple Addresses


Our checkout process are designed to allow you to have multiple products shipped to any  to any number of different destinations.  You can send as many products as you chose to as many destination you like and using different shipping methods (subject to the limitations above).  Please note, however, that a separate shipping charge will be added for each delivery address requested.


We also have the ability to allow your to create a personalized message to be included on each of your packages, AT NO ADDITIONAL COST TO YOU. 


Refusal of Delivery


If a package is refused for delivery, the customer will be responsible for all actual shipping charges incurred by Beanstalkkids. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you.  The shipping charge will apply even if you were not originally charged shipping under a free shipping promotion.    This does not apply to packages that appear to be damaged in shipping.

Incorrect Shipping Address Provided

Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges.  Orders that are later cancelled due to an incorrect address provided by the customer are also subject to actual shipping charges. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to actual shipping charges. We do this to offset unnecessary shipping costs and provide the lowest pricing we can.

Beanstalkkids goal is to make your shopping experience as painless and enjoyable as we can.  If you have any additional question, need further clarification or need special shipping arrangements, please call us at  (786) 287-9644 and we will try our very best to meet your needs.

If you have any additional questions, please contact us..